(last updated on 20 January, 2025)

The Privacy Policy set forth herein (“the Policy”) applies to all users who access, browse, or use the website www.callistafoods.com, from Callista Foods Ltd (” Callista Foods”). By accessing, browsing, you indicate your acceptance to the Policy. If you do not accept the Policy, please stop accessing & browsing.

Callista Foods recognizes the importance of your personal privacy and endeavours to protect it. Callista Foods utilizes and discloses your personal information in accordance with regulations set forth in the Policy. Callista Foods reserves the right to update and modify the contents of the e-Services at any time, and may unilaterally amend the Policy without notification. You should review the Policy for any possible amendments on a regular basis, as your continued use of the e-Services constitutes your acceptance to be bound by any changes to the Policy. In case of any discrepancies between the Policy and other terms and conditions of use, the Policy shall prevail.

Personal data collection policy

1. Callista Foods shall take all reasonably practicable steps to ensure that your personal data are protected against unauthorised or accidental access, processing, deletion or other uses, and shall further ensure that you may be informed of the types of personal data held by Callista Foods, as well as the main purposes for which said data are to be used.
2. Callista Foods complies with the provisions of the Personal Data (Privacy) Ordinance, amongst other statutory provisions, in any stipulated responsibilities and requirements of its policies and practices regarding the collection, use, storage, disclosure, transfer, protection, and access of personal data.

Purpose of keeping personal data

Personal data shall be used solely for the purpose for which said data were intended to be used at the time of collection, unless you have given your express consent for a change of use, or such uses are required or permitted by the statutory provisions or the laws of the Hong Kong Special Administrative Region. Callista Foods shall not retain personal data for longer than is necessary for the fulfillment of the purpose (including any directly related purpose) for which said data are, or are to be, used.

Use of collected personal data

When using the Website, making an inquiry and/or using other services provided by the Website, you may need to provide Callista Foods with your information, including but not limited to name, contact information, company name, email address, and contact number. You agree to provide said information to Callista Foods on a voluntary basis. You agree and understand that any and all information supplied to, and collected by, Callista Foods may be used for the following purposes:

1. Identity validation and record-keeping for enquiry information,
2. Periodic communications to you from us and our affiliates, including but not limited to new products, offers, and promotional information,
3. Communications with you,
4. Promotions and advertisement of any products/services by us, our agents, and our contractors,
5. Sorting and analysis of your information, including personal data, records of consumption and promotions downloads, in order for Callista Foods to understand your characteristics and purchasing behaviour so that you may be provided with services better tailored to your needs, and in order for your instructions, applications, inquiries and complaints to be processed,
6. Executing surveys of customers, products, and services,
7. Designing new services from Callista Foods or participating merchants, or improving pre-existing services,
8. Any purposes beyond the Policy which you and we may agree on, and
9. Any disclosure obliged of us in compliance to statutory provisions and any matter directly related to those aforementioned.

Callista Foods shall make use of your information, including but not limited to name, correspondence address, email address, company name, contact phone number, as well as other information required in the course of our service provisions. You must provide your personal data for the aforementioned purposes.

Direct marketing

Callista Foods shall make use of your information for the purposes of direct marketing described as follows, whether through means of post, email, telephone, SMS message, short message service, or likewise:
The latest information, offers, promotions, products and services offered by Callista Foods.

Callista Foods shall not make use of your information without your consent. All the direct marketing will only be sent by Callista Foods or Callista Foods’ agent.

If you no longer wish Callista Foods to use your personal data for direct marketing purposes, you may contact our Customer Service Hotline at 852-31457640 during our office hours. Callista Foods shall stop using your personal data for direct marketing purposes within a reasonable period of time gratis.

If you choose not to receive direct marketing communications, Callista Foods will still send you information associated with Callista Foods services, including but not limited to new products, offers, and promotional information.

Disclosure and transfer of personal data

Callista Foods respects and cares about your concerns over personal privacy, and personal data held by Callista Foods are thus kept confidential. You acknowledge, agree, and authorize Callista Foods to retain and store information provided by you on servers at Callista Foods and/or affiliated companies, whereby such messages and information may be transmitted to Hong Kong or beyond, with said information provided, disclosed, granted access, and transferred to:

1. Employees of Callista Foods and affiliated companies who are authorized to handle said information for collection purposes aforementioned,
2. Third-party service providers and their agents and contractors that provide Callista Foods with administration, management, telecommunications services, computers, data analysis, marketing and research, professional services or other similar services related to Callista Foods business operations; Callista Foods has signed a confidentiality agreement with all employed third-party service providers; under the confidentiality agreement, the third-party service provider can only use your information to perform the services entrusted by Callista Foods.
3. Anyone to whom Callista Foods is obliged to disclose in accordance with the law or other instructions from statutory bodies.

Security of personal data

Callista Foods cannot guarantee absolute reliability in data transfer over the Internet. Callista Foods will use various practical and feasible security technologies and protocols to protect your personal data from third party interference. You shall nevertheless be fully aware that other websites hyperlinked from the Website may collect your personal information. Callista Foods is not connected with, and bears no responsibility for, any information you may provide to third parties.

Inquiry and update of personal data

You are entitled to:

1. Check whether Callista Foods held any of your personal data,
2. Review any records of your personal data that are held by Callista Foods,
3. Revise any incorrect personal data,
4. Ascertain the privacy policies and practices administered by Callista Foods from time to time with regard to personal data,
5. Request at any time to stop receiving direct marketing communications from Callista Foods.

If you would like to submit any of the aforementioned requests or make any inquiries about Callista Foods’ privacy statement, you may contact Callista Foods Customer Service Hotline through the following channels. Please provide your name, contact phone number where applicable.

• Email: [email protected]
• Mail: Customer Service, Callista Foods Ltd, 14/F, LiFung Centre, 2 On Ping Street, Siu Lek Yuen, Shatin, New Territories, Hong Kong
• Customer Service Hotline: 852-31457640 (Office hours: Mon-Fri 9:30am-12.00pm, 2:15pm-5:30pm; closed on Sat, Sun, and public holidays)
• In accordance with the Ordinance, Callista Foods reserves the right to charge you a reasonable fee for the processing of any Personal Data access request.

Use of cookies and web beacons

Callista Foods will configure and access cookies on your personal computer in order to access or use services or functions that are dependent on cookies, provided that you do not refuse to accept cookies. Callista Foods may use cookies to provide you with a more comprehensive and personalized service (including advertising & promotional services). You are entitled to either accept or refuse to accept cookies. You may refuse to accept cookies by modifying the configuration on your browser. If you choose to refuse to accept cookies, you may be unable to use services or functions that are dependent on cookies. The Policy applies to Information obtained through cookies dispatched by Callista Foods. Callista Foods may use web beacons on the Website and allow third parties to place web beacons on the Website to monitor advertising performance or other legal purposes.

Underage persons

Callista Foods does not plan or intend to promote products or provide services to any persons under the age of eighteen (18) or obtain their personal information through the Website,or the e-Services. If you are under 18 years of age, you are advised not to provide any personal information on the Website, or the e-Services platform; please ask your parent or guardian to acquire information or perform purchase on your behalf.

Note: If there is any inconsistency or ambiguity between the English version and the Chinese version of the Terms, the Chinese version shall prevail.